Policies & Procedures
A Grooming salon for demanding customers - classic styling and the latest trends.
Perfectionism is our specialty.
Our mission and philosophy at Nittedal Hundesalong is to care for the comfort, safety and health of your dog, cat and horse. We educate clients by providing advice and assistance in the field of care. We encourage you to trim wire-haired dogs, spaniels and setters. During visits, we do not provide services that could harm your health.
In our salons, you pets is in the first place, its safety and well-being, as well as the aesthetic hairstyle that emphasizes its beauty.
We will not perform treatment that causes pain or stress. Clients are advised to inform us about allergies, sensitivity, medical or anything else we should know.
Please keep your dog on a leash - For your pet’s safety, bring your dog in and out of the salon on a leash. This will help ensure that your dog does not run out the door when another customer arrives and allows us to safely guide your dog to the grooming area.
We focus on quality and not quantity, so we approach each dog individually and devote as much time to him as he needs. In order for us to care for your dog safely and professionally, the grooming time is from one to three or more hours.
Puppy training is always performed on the puppy's first visit to the salon until is 7 months old. The service includes acquainting the puppy with the salon, tools and rules prevailing in it. It includes a bath, nail clipping and hygienic haircut - the price is 50% lower than the standard one. If the puppy's coat is badly neglected, the groomer performs a standard haircut, with the price not being subject to the promotion.
Prices are not negotiable
Care advice is free of charge - we care about the comfort of dogs that, used to treatments at home, are less nervous in the salon.
We do not accept biting dogs. The owner will be held liable for damages due to lack of information on this. If a dog turns out to be aggressive, the owner will be asked to pick it up. The dog groomer has the right to refuse treatment for whatever reason.
Please be sure to let your dog dog pees and poops before the treatment.
Due to the long waiting time for the visit, we accept female if she is in season / heat - please inform us about this before the visit. BUT we do not accept pregnant and puerperal period females. The groomer is not responsible for the deterioration of the health of the bitch and her puppies if this information is kept secret by the owner.
If you need to cancel or change an appointment, please let us know 24 hours prior to the appointment by calling 40593767 or sending an SMS / FB messages. Unless we are notified 24 hours before the agreed appointment the customer must pay for the treatment. Invoice will be sent to you by sms or email.
Late pickup (without prior arrangement of a late pickup with the groomer)
Dogs that are left in our care for more than 30 minutes after we call you and/or leave a message that they are done will incur a charge of 100nok (+50nok for each additional dog) for every half hour they wait. Dogs that soil their crate resulting in the need for an extra bath during their extended stay will incur a charge equal to 50% of their regular bath price for this service. If your dog barks excessively while in a crate, extended stays will not be allowed.
The images of your dog can be posted on social media and can be used for promotional material. Please let us know if you do not want us to take pictures of your dog.
We only use professional cosmetics for animals from well-known and recognized companies.
The workplace and tools are disinfected after each dog, additionally, all tools are sterilized every day.
Each dog gets its own fresh set of towels.
The services are performed without the use of pharmacological agents.
BEFORE VISITING THE SALON, DO NOT GIVE THE ANIMALS ANY SEDIMENTS.
GROOMER MUST BE INFORMED ABOUT THE POSSIBLE APPLICATION OF SUCH MEASURES.
Choosing our grooming salon signifies you agree to all our policies and procedures.